suerte99 is committed to protecting the personal information of every Filipino player who uses our platform. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights as a data subject under Philippine law.
This Privacy Policy ("Policy") is issued by suerte99 ("suerte99," "we," "us," or "our") and governs the collection, use, storage, disclosure, and protection of personal data in connection with the suerte99 website located at https://suerte99.club and all associated online gaming services (the "Platform").
suerte99 operates in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations as administered by the National Privacy Commission (NPC) of the Philippines. Where suerte99 collects or processes personal data of individuals located in other jurisdictions, suerte99 applies equivalent or higher data protection standards to the extent required by applicable law.
By registering for and using the suerte99 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must refrain from using the suerte99 Platform.
When you create a suerte99 account, we collect: full legal name; date of birth; nationality; residential address (including barangay, city or municipality, and province); valid Philippine government-issued ID type and number (such as a PhilSys National ID, driver's license, or passport); registered email address; and Philippine mobile number.
To process deposits and withdrawals, suerte99 collects: GCash-registered mobile number and account name; Maya account details where applicable; bank account names, numbers, and branch details for BPI, BDO, and Metrobank transactions; 7-Eleven Cliqq reference information; and cryptocurrency wallet addresses for USDT TRC20 transactions. suerte99 does not store full payment card numbers or CVV codes in any form.
suerte99 maintains records of all gaming activity on the Platform, including: game sessions, wager amounts, game outcomes, and win/loss history; deposit and withdrawal transaction records including amounts, timestamps, and payment method references; bonus claims, wagering progress, and promotional redemption history; and VIP tier status and loyalty point activity.
suerte99 automatically collects technical information when you access the Platform, including: IP address and approximate geographic location; device type, operating system, and browser version; session timestamps and duration; pages visited, features used, and navigation patterns within the suerte99 Platform; and error logs and performance diagnostics.
Records of communications between you and suerte99, including live chat transcripts, email correspondence, and support ticket content, are retained for service quality, dispute resolution, and regulatory compliance purposes.
suerte99 collects personal data through the following means:
suerte99 processes personal data for the following purposes:
suerte99 processes personal data on the following legal bases under the Data Privacy Act of 2012:
suerte99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. suerte99 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
suerte99 retains personal data for as long as necessary to fulfill the purposes described in this Policy, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, suerte99 will securely delete or anonymize personal data such that it can no longer be associated with any individual.
suerte99 uses cookies and similar tracking technologies on the Platform for the following purposes:
You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the suerte99 Platform, including the ability to maintain a logged-in session.
suerte99 implements technical and organizational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include: 256-bit SSL/TLS encryption for all data transmitted between your device and the suerte99 Platform; encryption of sensitive personal and financial data at rest; role-based access controls limiting internal access to personal data to authorized personnel with a demonstrated need; regular security vulnerability assessments and penetration testing; and incident response procedures for detecting, containing, and reporting personal data breaches in accordance with NPC notification requirements.
Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in serious harm to affected individuals, suerte99 will notify affected players and the NPC within the timeframes required under the Data Privacy Act and its implementing rules.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by suerte99:
To exercise any of the above rights, contact suerte99's Data Protection Officer at [email protected]. suerte99 will respond to rights requests within thirty (30) days of receipt, which may be extended by a further thirty (30) days in complex cases with prior notice to you.
The suerte99 Platform is strictly prohibited to persons under 21 years of age. suerte99 does not knowingly collect personal data from individuals under 21. Age verification is a mandatory step in the suerte99 account registration process, and accounts where age verification fails or reveals the account holder to be under 21 are immediately closed.
If suerte99 becomes aware that personal data has been collected from an individual under 21 without verified parental consent (where applicable), suerte99 will promptly delete such data and permanently close the associated account. If you believe a minor has created a suerte99 account, please contact [email protected] immediately.
With your consent, suerte99 may send you promotional communications about suerte99's services, including bonus offers, new game announcements, VIP program updates, and special events. Marketing communications are delivered by email and/or SMS to your registered contact details.
You may withdraw your consent to receive marketing communications at any time by: updating your communication preferences in your suerte99 account settings; clicking the unsubscribe link in any marketing email; or contacting suerte99 support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and does not affect the delivery of transactional communications (such as deposit confirmations and withdrawal notifications) necessary for account operation.
suerte99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered players via email or in-Platform notification at least seven (7) days before the change takes effect. The "Last Updated" date at the top of this Policy will be revised each time the Policy is amended. Continued use of the suerte99 Platform following the effective date of an amended Policy constitutes your acceptance of the revised terms. If you do not accept the amended Policy, you must cease using the Platform and request account closure.
For any questions, concerns, or requests relating to this Privacy Policy or suerte99's data processing practices, please contact:
Data Protection Officer, suerte99
Email: [email protected]
suerte99's support team, including the Data Protection Officer, is available 24 hours a day, seven days a week. Written enquiries are typically acknowledged within 24 hours and resolved within 30 days unless extended notice is provided.
Every data exchange between your device and suerte99's servers is encrypted with 256-bit SSL/TLS. Your GCash details, personal data, and login credentials travel through a secure channel — always.
suerte99 operates under the Philippine Data Privacy Act of 2012. A dedicated Data Protection Officer oversees compliance, and suerte99 follows NPC guidelines for data breach notification.
suerte99 does not sell, rent, or trade your personal data to third-party marketers. Your information is used only to operate your account and meet our legal obligations — nothing more.
Personal data is shared with third parties only when strictly necessary — payment processors like GCash and Maya, PAGCOR, and identity verification partners — all under binding data protection agreements.
You can request access, correction, or erasure of your suerte99 personal data at any time. Opt out of marketing communications with a single click or email — your preferences are respected immediately.
suerte99 does not keep your data indefinitely. Clear retention periods are defined for every data category, after which data is securely deleted or anonymized in line with Philippine regulatory requirements.
Your personal data is protected, your privacy is respected, and your winnings are yours. Join the suerte99 community — built for Filipino players, secured by Philippine law. 21+ only.
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